Learn the best practices for keeping venue guests safe and secure, feeling valued and well-treated, November 7-10 in Kansas City, Mo. As a special feature this year, ICMC has added an exceptional opportunity: a one-day guest services management training session, Nov. 9, led by Disney Institute, at no additional cost. Register before October 8 and receive the Earl Bird Discount!
“ICMC is evolving with our industry. We started this conference with an intense focus on crowd safety and security, but today, sports venues and leagues, and all other facilities, recognize the critical importance of providing the best guest experience." Says Antony Bonavita, ICMC Committee Vice Chair, and Vice President, Facility Operations, Cavaliers Operating Company, LLC, Cleveland, Ohio.
Disney Institute is recognized around the globe for teaching the premier Disney brand of business excellence. The training class will not only teach Disney philosophy and strategies, but also how they can be applied and adapted to all types of venue operations. "This new training session with Disney Institute is giving our industry what it needs—and wants,” says Bonavita.
- For the first time, ICMC incorporates a three-year program for the professional designation in guest services management (GSM).
- Keynote speaker Bob DuPuy, Chief Operating Officer, Major League Baseball, focuses on customizing and elevating the total fan experience.
- The Pyrotechnic Regulations and Safety Procedures session provides an overview of the many regulations, permits and best practices of having pyro in your venue.
- Tour the Sprint Center with a demonstration of the Crowd Manager venue based training program. For more information on the Crowd Manager training program visit the AVSS website.
Register today-Early Bird Discount ends October 8. For more information about ICMC, contact Harold Hansen, IAAM Director of Life Safety & Security, at 773.973.2049; e-mail harold-hansen@sbcglobal.net.
Hotel and Travel Discounts Are Still Available
The Hyatt Regency Crown Center is just a walk to the convention center, art galleries, shops, restaurants and the exciting Power & Light District and many on-site dining options.
- Group Room Rates: $149 single/double occupancy
- Click here to make your reservation, enter code: IASM, or call 816.421.1234
Book your travel today with American Airlines and receive a special discount of 5% off any published fare. Enter promotion code: 11N0AB, discount good for travel from November 3-16, 2010.