Due to an unprecedented demand, we are accepting 50 more Experienced
Professionals to participate in the
Cowboys Game Day Experience at the
International Crowd Management Conference, November 6 - 9, Dallas/Ft.
Worth, TX.
Experienced Professionals will spend a full day at Cowboys Stadium,
Sunday, Nov. 6, reviewing game day operations for the Dallas Cowboys vs.
Seattle Seahawks and acting as a secret shopper for one or more aspects
of the game day guest experience.
To participate in this unique experience, you are required to stay at
the
American Airlines Training & Conference Center (AATCC). Send your
confirmation number to Brenda Pennington:
Brenda.Pennington@IAVM.org by
Monday, October 31 to secure your spot. When you stay at the AATCC, you
will also be entered to win an Apple iPad 2 - see below for details.
“Leaders in the venue management industry understand the paramount
importance of providing an excellent guest experience, as our customers
have more entertainment choices available. In order to provide an
excellent guest experience we must first make a commitment to service
excellence. The second step is to attend ICMC 2011, where you will be
provided the tools necessary to develop and maintain a culture of
service excellence,” said Antony Bonavita, CFE, Vice President, Facility
Operations, Cavaliers Operating Company, LLC, Cleveland, OH.
The
Guest Services Professional (GSP) program provides fundamental
education, advanced programs and training in the areas of crowd
management, staff training, emergency preparedness, guest services and
applicable codes and regulations.
A GSP designation is earned by completing a three-year curriculum, which
may be fulfilled consecutively or intermittently, at ICMC and
successfully passing a final exam.
Visit us online to learn more about the GSP program, Boot Camp at the
Wyle Theater, a Game Day Experience at Cowboys Stadium and special
leadership program presented by Disney Institute.
Disney Institute will present strategies and tactics for improving
business results through exceptional leadership. Throughout this
experience, you’ll learn the details of the
Disney Leadership Excellence Model and how to adapt it to improve results within your own
organization.
Book your room at the American Airlines Training & Conference Center
by
Monday, October 31 to receive the discounted group rate and be entered to
win an Apple iPad 2, sponsored by Venue Solutions Group.
AATCC guests will receive complimentary breakfast Sunday – Wednesday
(lunch will be provided at the AATCC for Boot Camp attendees on Sunday).
Located only 5 miles from the DFW Airport, the AATC offers a
complimentary shuttle to and from the airport. The property includes a
fitness center, walking trails as well as basketball, sand volleyball
and tennis courts.