Arena Management Conference

Arenas Committee Meeting and Brunch
Grand Bohemian Hotel

Spa Day at Grand Bohemian Hotel
The Poseidon Spa at the Grand Bohemian Hotel is offering all AMC attendees 20% off spa services. Contact the hotel directly for an appointment (required) and mention the Arena Management Conference.

Registration Opens
Sponsored by TicketsWest

Located at the Grand Bohemian Hotel
The Grand Bohemian is a Marriott-affiliated hotel.

Ed Burch Memorial Golf Tournament at Rosen Shingle Creek Golf Club
Sponsored by Robbins Sport Surfaces and Staff Pro
Prizes sponsored by Clarin by Hussey Seating
Transportation provided by Mears
Beverages provided by City Beverages and Coke

Lunch included. Shotgun start time is 1:00 PM.

Transportation: Bus will load at 11:00 AM from the valet parking area of the Grand Bohemian Hotel.

www.shinglecreekgolf.com

Arenavation, Presented by Populous

Nominate your arena for a free, in-depth design analysis from Populous lead designers during this year's Arenavation. Your building could be featured in a hands-on workshop where we work together with you to explore dynamic solutions to current issues facing your facility, from functionality to technology, sustainable design and branding. See what can happen when we draw people together for wildly creative thinking.

This session has a fixed number of seats and invitations will be limited to 30 IAVM members who register for this special workshop before July 25th. Please contact Brenda Pennington to sign up and/or nominate your building:Brenda.Pennington@IAVM.org.

Opening Night Party at Amway Center
Sponsored by Amway Center/Levy Restaurants
Entertainment and Service provided by Church Street Entertainment
Other Sponsors: Church Street Entertainment, One80/Grey Goose Lounge, Bacardi, OuiVend, Inc. and Baby Grand Dueling Pianos  

Welcome to the kick-off event of AMC 2011 where our hosts at the Amway Center invite you to "Make Magic in Orlando" with old friends and new colleagues over complimentary drinks, hors d'oeuvres presented by Levy Restaurants and guided tours* of the brand new state-of-the-art arena.

The evening will begin in the Fairwinds Tower Banquet Room at 7:00 PM. Live entertainment featured by Baby Grands Dueling Pianos presented by OuiVend, Inc.

Dessert and Beverages
Dessert sponsored by Levy Restaurants
Drinks sponsored by Bacardi 

The evening progresses to One80/Grey Goose Lounge presented by Church Street Entertainment, a roof top bar with desserts provided by Levy and beverages provided by Bacardi. DJ and service provided by Church Street Entertainment.

This night promises to change your perception of the Orlando you think you know.

*Tours of the Amway Center will be led at request by Amway Center staff.

Registration
Sponsored by TicketsWest

Located at the Amway Center

Conference Welcome: Buddy Dyer, Mayor of Orlando

Elected Mayor in 2003, Buddy Dyer has led Orlando through an unprecedented growth and redevelopment of downtown, towards the City's destination as one of America's great cities.

Mayor Dyer, a native of Central Florida, served in the Florida Senate, and has been a member of The Florida Bar since 1986. He served as Editor in Chief of the University of Florida Law Review.

Recognized this year as the National Municipal Leader of the Year, Mayor Dyer has achieved virtually every goal he set for this community, including the new Amway Center, the performing arts center, which just broke ground, securing SunRail, and leading a 40% reduction in crime, while securing for our fire department an ISO rating of 1, a distinction held by only 60 fire departments out of half a million in the United States.

The City of Orlando and the Amway Center are proud to call him one of their own.

Keynote: The Magic of Teamwork
Presented by Orlando Magic

Keynote Speaker: Pat Williams, Senior Vice President, Orlando Magic, Orlando, FL

Pat Williams is the senior vice president of the NBA's Orlando Magic. Also one of America's top motivational, inspirational, and humorous speakers, Pat has addressed employees from many of the Fortune 500 companies. Pat is also the author of over 65 books, his most recent title being Coach Wooden: The 7 Principles that Shaped His Life and Will Change Yours.

Since 1968, Pat has been the general manager with teams in Chicago, Atlanta, Philadelphia and Orlando. In 1996, Pat was named as one of the 50 most influential people in NBA history.

Pat and his wife, Ruth, are the parents of 19 children, including 14 adopted from four nations. Pat and his family have been featured in Sports Illustrated, Readers Digest, Good Housekeeping, Family Circle and The Wall Street Journal.

"I didn't get rich by being stupid" - Scrooge McDuck

Moderator: Karl E. Williams, Vice President, Commercial Managed Services, Harris IT Services, Dulles, VA

Panel: Dan DeMato, Principal, FutureTix, New York, NY; Barry Kahn, CEO and Founder, QCue, Austin, TX; Larry Martin, Vice President, Sales, ScoreBig, Hollywood, CA; Scott Meyers, Vice President, Marketing & Sales, ISS 24/7, Coral Springs, FL

Smart arena managers need to find creative and new ways to create additional revenue streams . Our industry experts will discuss how new technologies can significantly increase your bottom line.

"It's a BIG world after all ..."

Moderator: Kim Bedier, CFE, General Manager, Comcast Arena/Global Spectrum, Everett, WA

Panel: John Bolton, CFE, General Manager, SMG Tulsa/BOK Center, Tulsa, OK; Allen Johnson, CPM, CFE, Executive Director, Orlando Venues/Amway Center, Orlando, FL; Robert J. Hunter, CFE, Executive Vice President, Venues & Entertainment, Maple Leaf Sports & Entertainment, Air Canada Centre, Toronto, ON, Canada; Brenda Tinnen, AEG - Kansas City, General Manager - Sr. Vice President, Sprint Center - Kemper Arena - American Royal Complex, Kansas City, MO

Imagine your arena with no walls - what would it be like to begin the arena experience way outside the front doors? Managers who have successfully created a BIG world outside their venues: entertainment districts, plazas, festivals, block parties - will talk about how these can be designed to add more viability to your bottom line.

Disney's Approach to Quality Service

Moderator: Allen Johnson, CPM, CFE, Executive Director, Orlando Venues/Amway Center, Orlando, FL

Presenter: Tom Thomson, Program Consultant/Facilitator, Disney Institute, Orlando, FL
Sponsored by Walt Disney World

The long-standing reputation Disney Theme Parks and Resorts has for incredible service and friendly employees is not magic, it is sound ideology consistently applied in business. Through this Disney Institute program, we will show you the importance of attention to detail and how we train our Cast Members (employees) to treat our Guests (customers) as VIPs.

We will also help you to: anticipate the needs, wants and emotions of your customers in order to exceed their service expectations; bring "consistency" to your organization by establishing quality standards; design a delivery system that focuses on the employees, environment and processes that enhance quality service; and create a service plan that integrates quality standards and delivery standards that focus on exceeding family expectations.

Learn how Allen Johnson and the Amway Center team applied these Disney philosophies to create one of the nation's top guest experiences.

Terry Butler Town Halls

For many years our friend Terry Butler moderated a Town Hall session at AMC. Terry made it clear that if discussion waned, he would force everyone to talk about the current plight of his favorite sports team: the New York Yankees! Needless to say, we always managed to stay on topic. In his memory we have christened this year's sessions the "Terry Butler Town Halls".

What's the buzz in the industry? The Town Hall sessions are the place to find out. Break out into Large, Small and University Arenas. A new twist this year: following the separate sessions, we will come together to raise a Miller Lite to Terry, and the Dynamic Duo of Brenda Tinnen and Kim Bedier will facilitate a lively review of the discussions and take home ideas.

Large Arena Moderator (over 10,000 seats): Jerry Goldman, Regional Booking Manager & Assistant General Manager, SMG Tulsa/BOK Center, Tulsa, OK

Small Arena Moderator (under 10,000 seats): Patrick McGrew, General Manager, BankUnited Center/Global Spectrum/University of Miami, Coral Gables, FL

University Facility Moderator (any size): Nina Simmons, Director, Halton Arena/UNC Charlotte, Charlotte, NC

"The Art Experience at CityArts Factory" Reception in Downtown Orlando
Sponsored by Ticketmaster
Other Sponsors: TJNG, O-R & L, Downtown Arts District/CityArts Factory and City Beverages

Located within the Downtown Arts District in the heart of Orlando, CityArts Factory is just a short walk from
the Grand Bohemian Hotel and Gallery but it's long on excitement. Enjoy light bites and refreshments including specialty beers provided by City Beverages. View Orlando's "Mona Lisa", explore numerous galleries, meet the artists, check-out the exhibits, chill to the music and enjoy a wholly unique and vibrant art experience. Also, be prepared to learn more about the arts and artists in Orlando from the District's Chairman, IAVM's own Donna Dowless.

Dress casually and bask in the creativity!

The art experience continues just down the block from CityArts Factory at the Gallery at Avalon Island. Everyone is invited to a VIP sneak preview of ..."Dresses: Objects of Art". Enjoy refreshments and dessert as you experience this contemporary exhibit featuring twelve award-winning artists (including Donna). Your evening will truly be a magical sense of occasion.

Walking Instructions: The CityArts Factor is located two blocks from the Grand Bohemian Hotel, on the corner of Orange Avenue and Pine Street. Look for the 25 foot Mona "Lisa and you have arrived.

Dinner on Your Own

"Supercalifragilisticexpialidocious" - Mary Poppins

Moderator: Jon Petrunak, Vice President, SMG Entertainment, West Conshohocken, PA

Panel: Dale Adams, CFE, Vice President, Booking & Event Development, AEG Facilities, Los Angeles, CA; Robin Mishik-Jett, Engagement Manager, AWA Touring, New York, NY; Clint Mitchell, Agent, WME, Beverly Hills, CA; Finn Taylor, Vice President of Arena Shows, Cirque Du Soleil Inc., Montreal, QC Canada

Scheduled to attend: Representative from Live Nation

Hear about all the new shows and events designed to take your venue to the highest heights.

"Zip-A-Dee-Doo-Dah": How to Build a Social Media Strategy for Every Type of Facility

Panel: Ryan Sheehy, Advertising + PR Instructor, Nicholson School of Communications, University of Central Florida, Orlando, FL; Kirk Wingerson, Marketing Division Manager, Orlando Venues, Orlando, FL

In this increasingly interconnected world you can't afford to be at a distance from your patrons. Kirk Wingerson & Ryan Sheehy will cover social media platforms, content, goals and approaches. Find your audience and keep 'em coming back for more.

Magic of the Grand Opening

Moderator: Todd Hunt, CFE, Director, BancorpSouth Arena, Tupelo, MS

Panel: Allen Johnson, CPM, CFE, Executive Director, Orlando Venues/Amway Center, Orlando, FL; Bob LeBarron, Executive Director, VenuWorks/The Sanford Center, Bemidji, MN; Ted Nicholson, General Manager, KFC Yum! Center, Louisville, KY; Jay Roberts, General Manager, Consol Energy Center/SMG, Pittsburgh, PA

It took some wizardry to get these fabulous new venues open and running on time: Amway Center, Orlando; Consol Energy Center, Pittsburgh; KFC Yum! Center, Louisville and The Sanford Center, Bemidji. Venue representatives share the good and evil of their grand openings - magic wands included!

"Let's go fly a kite, up to the highest heights ..."

Panel: Dana Glazier, CAE, Director of Research & Knowledge Management, IAVM, Coppell, TX; Barry Strafacci, CFE, VP Special Projects, Global Spectrum, St. Petersburg, FL

IAVM continues to raise the bar to highest heights with the IAVM Foundation sponsored VenueDataSource program. This data collection, reporting and benchmarking tool will help send your venue soaring.

Presenter: Turner Madden, Esq, Legal Counsel, IAVM, Washington, DC

IAVM also had great influence on the final version of the recently revised ADA regulations; hear how the changes specifically impact your business from Turner Madden, our man in Washington.