Paul Turner, CVE, CSSP is a 30-year veteran of the in the venue and event management industry and is Principal of PA Turner Consulting. Most recently he served as Senior Director of Event Operations for the Dallas Cowboys at AT&T Stadium. Prior positions include Guest Services Manager for the Philadelphia Eagles / Lincoln Financial Field, Director of Event Operations for the Portland Trailblazers / Rose Garden Arena, Executive Associate for Theatre Projects Consultants and House Manager for the Cerritos Center for the Performing Arts. Paul is an instructor and former chair of the Academy for Venue Safety and Security (AVSS) and currently serves as a faculty member and 1st Chair Elect of the Venue Management School (VMS). Paul is a member of the National Advisory Board for the National Center for Spectator Sports Safety and Security (NCS4) and is a Founding Distinguished Fellow for the Innovation Institute for Fan Experience (IIFX). He is well known for developing industry standards and practices for customer service, event management, security and venue operations. He has created many training and development programs and has presented at industry conferences in the United States, Northern Ireland, Germany, Australia and the Middle East.