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Selecting the ideal venue for your athletic event is not an easy task.   It is impossible not to visualize the event space when initially conceptualizing the event.  Though easy to imagine, finding the events venue that actually exists in your mind’s eye is more difficult.  The challenge is breaking down the components and amenities of your ideal venue and then prioritizing them. Ideal is “subjective” and will vary from event to event.  With that, your program will have absolute needs required of the events venue.   Elements that fall under the “needs” column are binary. The venue either works or it doesn’t.  Once you identify needs, you can start considering ...
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Event managers and event venue operators have an explicit responsibility to create safe environments for guests in their buildings and at their programs. In the years since 9/11, Americans have grown used to   elevated security protocol.   These steps have become a way of life. It is expected and routine. Still, when terror attacks or mass shootings are in the news, people get scared. It is a reminder that security protocol exists for a reason and we find comfort in these rituals. Event attendees now think about their safety at events when they are in public assembly facilities. This is a scary but necessary reality-   people need to ...
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I read… err listen to a lot of books.  For the last few years, my   Southern California   lifestyle has   blessed   me with three hours of “silent, sustained reading time” while I sludge through the Interstate 5/ 805 merge on my daily commute.  That routine drudgery turned my car into a classroom, an incubator and a therapist office. I’ve gone from   Zero to One   and from   Good to Great .  I have learned   How to Win Friends and Influence People  while mastering   The Subtle Art of Not Giving a Fuck .  But perhaps the most impactful lessons learned from my driver’s seat education came from Tim Ferriss in   The 4- Hour Workweek .  The teachings ...
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“The night is dark and full of terrors”, or so I learned watching Game of Thrones. It is true, venues are overwhelmed with new security issues, patron safety is a topic at every conference and ‘security’ is the first word on everyone’s lips. We underwent a huge transformation with the Millennial (Gen-Y) and their need for an experience over and above ‘just’ an event, by providing a variety of catering choices and creating different gathering areas to suit diverse patrons in our venues and at our events. This disruption took venues from places where events took place to an experience-based business where our focus was on meeting the needs of the fan or customer ...
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The International Association of Venue Managers is proud to announce the retirement of one of our most valued employees and strong contributor to the entire industry-Frank Ingoglia. Frank is a skilled survey researcher with extensive experience conducting research projects such as; cost estimation and proposal preparation, methodological and survey design, analysis and reporting/presentation.   Thank you for taking Venue Data to another level! "VenueDataSource is the industry standard for comprehensive research, informative reports and growth-inspiring data for venue professionals" Frank will be missed but never forgotten. Thank you for ...
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On behalf of The International Association of Venue Managers (IAVM) our thoughts and prayers go out to the Victims, Families, Emergency Responders and all those affected by this senseless act of violence in Las Vegas.  IAVM and all associated members are completely aware of the risks and will continue to enhance emergency procedures and protocols to assure that those attending events have a sense of comfort in their safety and well-being.    Although we, including the Department of Homeland Security have no information to indicate a specific credible threat involving any other public venues or events in the country,  Increased security in and around public ...
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Code Red: What You Don’t Learn in a Text Book October 20, 2016 by Tamlyn Horne Earlier this year, I was given the opportunity to transition from sales into an operational role, as the newest event coordinator at the Georgia Dome in Atlanta, GA. My first task was to inform all of my inherited clients of our new security policy. I understood why we were tightening our security policies, but I didn’t fully understand why we would enforce such strict polices on all events happening in the facility. At the time, my events varied in size and type, but typically stayed in the sub 20,000 attendees- all day band or high school ...
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Journey Into Sports

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Journey into Sports September 20, 2016 by Nathaniel Stahlecker Growing up, I was passionate about sports and would spend most of my time playing the sport of the day at a local park with friends. It was fitting when I reached college, with a lack of superior athletic ability, that I found a sports management program. I saw it as a career solution as my dream of being a professional athlete was crushed in middle school. Like most millennials, I was blind to the fact that a degree doesn’t guarantee a job. Fortunately, I found one of the rare, paid internships in the industry coaching youth multi-sport camps. This was the ...
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Your No. 1 Assets

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YOUR NO. 1 ASSETS SAM DORES, CVP / SEPTEMBER 6, 2016 It’s a simple concept, really—the happier your employees are, the more productive they tend to be. According to a 2015 study by economists at the University of Warwick, “happy” people tended to be 12 percent more productive (and unhappy workers were 10 percent less productive)! Increased productivity can lead to greater efficiency, higher profits, cleaner and safer venues and help provide a better overall guest experience. However, 26 percent of employees are indifferent to their jobs, somewhat unhappy or extremely unhappy according ...
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LIFE LESSONS ON LEADERSHIP GUY HEDDERWICK / AUGUST 22, 2016 I don’t think many of us start out by saying, “I am going to be a leader of people.” We just end up there through circumstance. I would love to believe that we are born to be leaders but in reality, I think sometimes life just molds us until we are. If you asked my mom what she thought I would grow up to be, she would likely have answered, “He won’t get to adulthood if he keeps behaving the way he does.” If pushed, she probably would have said a clown. I think my nature was to amuse and overcome my inadequacies through ...
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Managing Up

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MANAGING UP EMILY HERR / MAY 19, 2016 Almost everyone who works in the entertainment industry can be considered a middle-level manager. We all have a boss that we report to on a regular basis, and most of us have a team that reports directly to us. Even those that hold entry-level positions probably have interns or event staff that report to them. As a result, middle-level managers have spent countless hours and a great deal of focus on ways to better manage our event staff while attempting to create the best ways to motivate, encourage, and empower our staff to help our buildings run smoothly and ultimately create ...
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The following question from a member of the Department of Homeland Security was directed to the attention of Steve Schwartz, a prior chairman of the IAVM Research Committee, who asked if the data collected from VenueDataSource could provide some insight. The Question: A co-worker in my division asked me a question regarding the ownership of public assembly facilities at large. I don’t have a good metric that I can reference and was wondering if any of you could point me to where I might find this type of data. As you can see from the response given below, data collected from VenueDataSource surveys enabled us to provide DHS would usable information ...
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Good afternoon all -- The Memphis Cook Convention Center is interested in upping our game when it comes to customer service. We developed a Quality Service Program but I believe it is time that we look to outside training for all our staff (upper management to part-time personnel). I would be most interested in direction to any company that may offer this training specifically related to public assembly facilities and particularly to convention centers and performing arts venues. Can you give me some guidance? Thanks in advance
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Share on LinkedIn Share on Facebook Share on Twitter June 12, 2016 IAVM Headquarters, Dallas, TX – The International Association of Venue Managers (IAVM)—representing thousands of venue managers and partner companies in stadiums, convention centers, performing arts centers, arenas, racetracks, amphitheaters, and other public assembly venues—is deeply grieved by the tragic events that took place in Orlando Florida on June 12, 2016 at a local night club. As details emerge of the violent attack, IAVM will continue to work closely with the Department of Homeland Security to assure that all Public ...
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Before everyone gets antsy, this is not the new re-brand. I just wanted to make sure that was clear before I lost everyone. I had an interaction with someone from a different department at our university and it gave me a great look on our industry. We were discussing something that none of us are ever in short supply of… storage. As I stood in a literal warehouse that was definitely not full, he was explaining to me how he was completely out of space. After a few minutes he said, “If I am able to (make space) this one time, they will expect me to be able to pull a rabbit out of my hat every time.” To which I replied, “Or you can decide your job is actually ...
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Boston, Los Angeles, and San Francisco—these cities aren’t just rich with baseball history. They’re also the first three to ban smokeless tobacco in their ballparks and any ticketed ballpark event. New York, Chicago, Oakland, Anaheim, San Diego, and Toronto are on their heels and the rest of Major League Baseball may not be far behind as they aim to act as a positive role model to young fans. While many articles focus on the impact on the players themselves, it will also have a huge impact on fans and as a result, an impact on venue managers. How do these bans affect us and how do we help enforce something that is as much a part of baseball history as peanuts ...
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One the key trends in the design of convention centers is the way public spaces are being used. See my article posted on LinkedIn for some insights from PCMA's Convening Leaders conference this year. Ken Stockdell AIA, LEED AP BD+C Vice President | PRACTICE LEADER, CONVENTION CENTER GROUP HKS | Creating places that enhance the human experienc
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WHO MOTIVATES THE MOTIVATOR? GUY HEDDERWICK / MARCH 4, 2016 I remember watching a comedian once tell a story about his toilet habits. Halfway through his story, he pondered out loud whether the story was a little risky because he didn’t know if everyone did the same thing or if he was the only one. This article is a bit like that because as I share my feelings with you, I have no idea if you also feel like this, or maybe, just maybe, I am the only one! As a leader in my business, I am responsible for so many things: For the direction of the business, staff performance, and its financial success. In our game, the success ...
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I don’t recall ever meeting a stadium management professional who thought that they had an easy job. Even if we are surrounded by talented people and have the support we need to do our job, managing the safety and security function for stadiums today is a complex and demanding proposition. But if we break it down and understand the challenges thoroughly, we can identify some strategies that can help us achieve success. But before we look at our current challenges, let’s consider the “olden days.” And by that, I really only mean about 20 years ago. That’s not too long ago, but it takes us back to a time when stadium management was less complicated ...
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Generation Evolution

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Entertainment venues are evolving to capture the Millennial Generation but accomplishing it has not been easy. Being a part of this generation, I have found it frustrating and hard to understand our mindset. What I have learned is we care about the environment, our community, continued education, personal convenience, and entertainment. How can you improve your venue to engage each of these characteristics? Environment The world’s environment is changing and the way we treat it has a larger effect than some may think. We’re the last generation that can really make an impact and change the way we consume products, as future generations ...
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