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Code Red: What You Dont Learn in a Text Book October 20, 2016 by Tamlyn Horne Earlier this year, I was given the opportunity to transition from sales into an operational role, as the newest event coordinator at the Georgia Dome in Atlanta, GA. My first task was to inform all of my inherited clients of our new security policy. I understood why we were tightening our security policies, but I didnt fully understand why we would enforce such strict polices on all events happening in the facility. At the time, my events varied in size and type, but typically stayed in the sub 20,000 attendees- all day band or high school football type ...
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Journey Into Sports

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Journey into Sports September 20, 2016 by Nathaniel Stahlecker Growing up, I was passionate about sports and would spend most of my time playing the sport of the day at a local park with friends. It was fitting when I reached college, with a lack of superior athletic ability, that I found a sports management program. I saw it as a career solution as my dream of being a professional athlete was crushed in middle school. Like most millennials, I was blind to the fact that a degree doesnt guarantee a job. Fortunately, I found one of the rare, paid internships in the industry coaching youth multi-sport camps. This was the bestI ...
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Your No. 1 Assets

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YOUR NO. 1 ASSETS SAM DORES, CVP / SEPTEMBER 6, 2016 Its a simple concept, reallythe happier your employees are, the more productive they tend to be. According to a 2015 study by economists at the University of Warwick, happy people tended to be 12 percent more productive (and unhappy workers were 10 percent less productive)! Increased productivity can lead to greater efficiency, higher profits, cleaner and safer venues and help provide a better overall guest experience. However, 26 percent of employees are indifferent to their jobs, somewhat unhappy or extremely unhappy according to the 2016 Industry & Productivity ...
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LIFE LESSONS ON LEADERSHIP GUY HEDDERWICK / AUGUST 22, 2016 I dont think many of us start out by saying, I am going to be a leader of people. We just end up there through circumstance. I would love to believe that we are born to be leaders but in reality, I think sometimes life just molds us until we are. If you asked my mom what she thought I would grow up to be, she would likely have answered, He wont get to adulthood if he keeps behaving the way he does. If pushed, she probably would have said a clown. I think my nature was to amuse and overcome my inadequacies through humor. Nothing has changed, except I have ...
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Managing Up

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MANAGING UP EMILY HERR / MAY 19, 2016 Almost everyone who works in the entertainment industry can be considered a middle-level manager. We all have a boss that we report to on a regular basis, and most of us have a team that reports directly to us. Even those that hold entry-level positions probably have interns or event staff that report to them. As a result, middle-level managers have spent countless hours and a great deal of focus on ways to better manage our event staff while attempting to create the best ways to motivate, encourage, and empower our staff to help our buildings run smoothly and ultimately create ...
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The following question from a member of the Department of Homeland Security was directed to the attention of Steve Schwartz, a prior chairman of the IAVM Research Committee, who asked if the data collected from VenueDataSource could provide some insight. The Question: A co-worker in my division asked me a question regarding the ownership of public assembly facilities at large. I dont have a good metric that I can reference and was wondering if any of you could point me to where I might find this type of data. As you can see from the response given below, data collected from VenueDataSource surveys enabled us to provide DHS would usable information ...
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Good afternoon all -- The Memphis Cook Convention Center is interested in upping our game when it comes to customer service. We developed a Quality Service Program but I believe it is time that we look to outside training for all our staff (upper management to part-time personnel). I would be most interested in direction to any company that may offer this training specifically related to public assembly facilities and particularly to convention centers and performing arts venues. Can you give me some guidance? Thanks in advance
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Share on LinkedIn Share on Facebook Share on Twitter June 12, 2016 IAVM Headquarters, Dallas, TX – The International Association of Venue Managers (IAVM)—representing thousands of venue managers and partner companies in stadiums, convention centers, performing arts centers, arenas, racetracks, amphitheaters, and other public assembly venues—is deeply grieved by the tragic events that took place in Orlando Florida on June 12, 2016 at a local night club. As details emerge of the violent attack, IAVM will continue to work closely with the Department of Homeland Security to assure that all Public ...
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Before everyone gets antsy, this is not the new re-brand. I just wanted to make sure that was clear before I lost everyone. I had an interaction with someone from a different department at our university and it gave me a great look on our industry. We were discussing something that none of us are ever in short supply of… storage. As I stood in a literal warehouse that was definitely not full, he was explaining to me how he was completely out of space. After a few minutes he said, “If I am able to (make space) this one time, they will expect me to be able to pull a rabbit out of my hat every time.” To which I replied, “Or you can decide your job is actually ...
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Boston, Los Angeles, and San Francisco—these cities aren’t just rich with baseball history. They’re also the first three to ban smokeless tobacco in their ballparks and any ticketed ballpark event. New York, Chicago, Oakland, Anaheim, San Diego, and Toronto are on their heels and the rest of Major League Baseball may not be far behind as they aim to act as a positive role model to young fans. While many articles focus on the impact on the players themselves, it will also have a huge impact on fans and as a result, an impact on venue managers. How do these bans affect us and how do we help enforce something that is as much a part of baseball history as peanuts ...
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One the key trends in the design of convention centers is the way public spaces are being used. See my article posted on LinkedIn for some insights from PCMA's Convening Leaders conference this year. Ken Stockdell AIA, LEED AP BD+C Vice President | PRACTICE LEADER, CONVENTION CENTER GROUP HKS | Creating places that enhance the human experienc
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WHO MOTIVATES THE MOTIVATOR? GUY HEDDERWICK / MARCH 4, 2016 I remember watching a comedian once tell a story about his toilet habits. Halfway through his story, he pondered out loud whether the story was a little risky because he didn’t know if everyone did the same thing or if he was the only one. This article is a bit like that because as I share my feelings with you, I have no idea if you also feel like this, or maybe, just maybe, I am the only one! As a leader in my business, I am responsible for so many things: For the direction of the business, staff performance, and its financial success. In our game, the success ...
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I don’t recall ever meeting a stadium management professional who thought that they had an easy job. Even if we are surrounded by talented people and have the support we need to do our job, managing the safety and security function for stadiums today is a complex and demanding proposition. But if we break it down and understand the challenges thoroughly, we can identify some strategies that can help us achieve success. But before we look at our current challenges, let’s consider the “olden days.” And by that, I really only mean about 20 years ago. That’s not too long ago, but it takes us back to a time when stadium management was less complicated ...
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Generation Evolution

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Entertainment venues are evolving to capture the Millennial Generation but accomplishing it has not been easy. Being a part of this generation, I have found it frustrating and hard to understand our mindset. What I have learned is we care about the environment, our community, continued education, personal convenience, and entertainment. How can you improve your venue to engage each of these characteristics? Environment The world’s environment is changing and the way we treat it has a larger effect than some may think. We’re the last generation that can really make an impact and change the way we consume products, as future generations ...
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The in-stadium experience versus watching a game on an Ultra HD 4K 65-inch TV at home or at your favorite local establishment is still an ever present battle for team owners, stadium operators, and university athletic departments alike. Recent trends in new stadium developments and renovations have been to enhance the in-stadium experience through upgrading current amenities and incorporating these cutting-edge advancements in technology. The size and quality HD LED scoreboards and video displays have been dramatically enhanced. The Jacksonville Jaguars are the new holder of the world’s largest HD display, with new end zone displays ...
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It started with a sign and grew to an act of terrorism. Security protocols and prohibited items lists across the country went under review when a couple of activists decided to send a message to Bank of America at a Carolina Panthers game. Eleven days later, the first ever terrorism attack on a stadium and the equally horrible acts that followed in Paris. Now most venues are looking at the entire scope of their security plans. The activist group that decided that repelling at a NFL game would be a good idea was very misinformed. No matter the message they were trying to send or how skilled they are at repelling, they still put their lives and ...
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AMC St Louis

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I am championing the Promoter/Agent panel at AMC and would like to gather some questions that Arena Managers would like to be asked of our panelists. Tuesday Sep 8. Promoter/Agent Panel: Rockstars of the Touring Industry Bredan Buckley (Moderator) , vice president, Columbus Arenas Sports & Entertainment; Paul Emery , founder, Emery Entertainment; Joe Litvag , senior vice president, AEG LIVE; Ed Rubinstein , CEO, ArenaNetwork; Aaron Tannenbaum , music agent, CAA , Jay Williams , partner, WME 4:30 – 5:15 Meet & Greet (Drinks Provided) This is your backstage opportunity to meet some of today’s biggest stars in the ...
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Hello Everyone, I feel it is necessary to share my gratitude and experience during my time at the International Association of Venue Managers, Venue Management School I attended the past two years 2014-15. I graduated and feel very proud of this achievement. Those two weeks were educational, encouraging, and gave me a boost of power to bring back my invigorated energy to our organization. I have new ideas and motivation to run with that was learned from the speakers and teachers. I hope to one day return the favor and give back to our fellow upcoming VMS students because if you put yourself fully into it, you will receive more than expected, ...
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AS GF Strategies enters the August to October festival season, more events are moving to a cashless RFID wristband that is used for both admission and for loading cash value onto the wristband either when the ticket is bought or when you arrive at the event. REcent events that have used this system include Rock N Rio Las Vegas, Coachella and the EDC Festival in Las Vegas. The results are proving to be a success on two fronts... the cash shortages are being eliminated of minimized and the information that can be captured in real time at the main office for the event are very valuable. A festival promoter can get information on the sales at any stand and also ...
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SANCA the non profit organization managing new world class rowing venue; salary Range $90,000 - $120,000 Two year contract ​ Send cover letter and resumes to Elliott Falcione ellott.falcione@bacb.com and Paul Backetter paul@sanca.us The Director, Event Operations will undertake responsibility for a full range of planning, management and executional functions for the 2017 World Rowing Championships, including: Oversight all elements of project management and bid compliance, including the development and communication of key dates and deadlines, master schedules, site plans, and contract fulfillment. ...
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